A false positive is important to report and can be done easily!
What is a false positive?
In the context of a website domain marked as malicious, a "false positive" refers to an incorrect classification where a legitimate website is mistakenly identified as malicious. In other words, it's a situation where a website is flagged as potentially harmful or malicious when it is, in fact, safe and benign.
Reporting a false positive
To report a domain identified as a future attack as a false positive go on the attack detail page. From this page, you will 3 small dots in the top right corner of the page like bellow.
From here, a form will appear and you will have to fill it. The request will be then forward to our analyst team.
The importance of reporting
When our customers report such instances to us, it serves several critical purposes:
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Enhanced Accuracy: Customer feedback helps improve the accuracy of our security algorithms and systems. By identifying false positives, we can refine our identification methods to reduce the chances of legitimate websites being erroneously flagged in the future.
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Minimized Disruptions: False positives can lead to website downtime, loss of traffic, and trust issues. Timely reporting allows us to swiftly investigate and rectify these issues, minimizing disruptions to our customers' online operations.
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Maintaining Trust: Inaccurate classifications can erode trust in our services. Addressing false positives promptly demonstrates our commitment to providing reliable security solutions and reinforces trust between us and our customers.
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Data Protection: Reporting false positives helps protect sensitive data and customer information from unnecessary scrutiny or blockage. This ensures that legitimate online activities continue unimpeded.
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Customised Security: By understanding specific false positives, we can tailor security measures to better suit our customers' unique online environments, optimizing protection without hindering legitimate operations.